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16px;background:var(--surface-1);font-family:var(--font-sans);font-size:12.5px;align-items:center}.audit-row-right{flex-shrink:0}.audit-row:last-child{border-bottom:0}.audit-row.head{background:var(--bg);color:var(--ink-4);letter-spacing:.1em;text-transform:uppercase;font-size:11px;font-weight:500}.audit-row .at{color:var(--ink-2)}.audit-row .actor{color:var(--ink)}.audit-row .actor.system{color:var(--ink-4)}.audit-row .action{color:var(--indigo)}.audit-row .action.opened{color:var(--emerald)}.audit-row .action.closed,.audit-row .target{color:var(--ink-3)}.audit-row .meta{color:var(--ink-4)}.kpi-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:1px;background:var(--line);border:1px solid var(--line);border-radius:var(--r-sm);margin-bottom:24px}.kpi{background:var(--surface-1);padding:18px 20px}.kpi .label{font-family:var(--font-mono);font-size:11px;letter-spacing:.14em;text-transform:uppercase;color:var(--ink-4);margin-bottom:8px}.kpi .value{font-family:var(--font-serif);font-weight:600;font-size:28px;color:var(--ink);letter-spacing:-.01em}.kpi .value.ok{color:var(--emerald)}.kpi .value.risk{color:var(--amber)}.kpi .delta{font-family:var(--font-mono);font-size:11px;color:var(--ink-4);margin-top:4px}.sla-target{display:grid;grid-template-columns:1fr auto auto auto;gap:18px;align-items:center;padding:14px 16px;border:1px solid var(--line);border-top:0;background:var(--surface-1);font-size:13.5px}.sla-target:first-child{border-top:1px solid var(--line);border-radius:var(--r-sm) var(--r-sm) 0 0}.sla-target:last-child{border-radius:0 0 var(--r-sm) var(--r-sm)}.sla-target .name{color:var(--ink)}.sla-target .current-val,.sla-target .target-val{font-family:var(--font-mono);font-size:11px}.sla-target .target-val{color:var(--ink-4)}.sla-target .current-val.ok{color:var(--emerald)}.sla-target .current-val.risk{color:var(--amber)}.sla-target .state{font-family:var(--font-mono);font-size:11px;letter-spacing:.1em;text-transform:uppercase;padding:2px 7px;border-radius:var(--r-xs)}.sla-target .state.ok{color:var(--emerald);border:1px solid var(--emerald-line);background:var(--emerald-bg)}.sla-target .state.risk{color:var(--amber);border:1px solid rgba(245,158,11,.3);background:rgba(245,158,11,.08)}.spark{height:80px;width:100%}.palette-overlay{position:fixed;inset:0;background:rgba(0,0,0,.65);backdrop-filter:blur(4px);display:grid;place-items:start center;padding-top:14vh;z-index:100}.palette{width:min(620px,90vw);background:var(--surface-1);border:1px solid var(--line-2);border-radius:var(--r-md);box-shadow:var(--shadow-menu);overflow:hidden}.palette-input{display:flex;align-items:center;gap:10px;padding:14px 18px;border-bottom:1px solid var(--line)}.palette-input input{flex:1;background:transparent;border:0;outline:none;color:var(--ink);font-family:var(--font-sans);font-size:13.5px}.palette-input input::placeholder{color:var(--ink-5)}.palette-list{max-height:50vh;overflow-y:auto;padding:6px}.palette-row{display:grid;grid-template-columns:22px 1fr auto;gap:10px;align-items:center;padding:8px 10px;border-radius:var(--r-sm);cursor:pointer}.palette-row.active{background:var(--surface-3)}.palette-row .ico{color:var(--ink-4)}.palette-row.active .ico{color:var(--indigo)}.palette-row .title{font-size:13.5px;color:var(--ink)}.palette-row .meta{color:var(--ink-4);letter-spacing:.04em}.palette-foot,.palette-row .meta{font-family:var(--font-mono);font-size:11px}.palette-foot{gap:14px;padding:8px 14px;border-top:1px solid var(--line);color:var(--ink-5)}.palette-foot,.toast{display:flex;align-items:center}.toast{position:fixed;bottom:22px;left:50%;transform:translateX(-50%);background:var(--surface-3);border:1px solid var(--line-2);border-radius:var(--r-sm);padding:10px 14px;gap:10px;font-size:12.5px;color:var(--ink);box-shadow:var(--shadow-menu);z-index:90;animation:toastIn .25s ease}@keyframes toastIn{0%{opacity:0;transform:translate(-50%,8px)}to{opacity:1;transform:translate(-50%)}}.toast .ok{color:var(--emerald)}.empty{flex:1;min-height:240px;display:flex;align-items:center;justify-content:center;padding:40px 24px;color:var(--ink-4);font-family:var(--font-mono);font-size:11px;letter-spacing:.04em}.empty-inner{text-align:center;max-width:280px}.empty-inner h3{font-family:var(--font-serif);font-weight:600;font-size:18px;color:var(--ink-2);margin:0 0 8px;letter-spacing:-.01em}.empty-inner p{font-family:var(--font-sans);font-size:13.5px;color:var(--ink-4);margin:0;line-height:1.55;letter-spacing:normal;text-transform:none}:root[data-theme=light]{--bg:#FAFAFA;--surface-1:#FFFFFF;--surface-2:#F4F4F5;--surface-3:#E8E8EA;--line:#E5E5E5;--line-2:#D4D4D8;--line-3:#A1A1AA;--ink:#0A0A0A;--ink-2:#18181B;--ink-3:#3F3F46;--ink-4:#71717A;--ink-5:#A1A1AA;--ink-6:#D4D4D8;--indigo-bg:rgba(99,102,241,0.10);--indigo-line:rgba(99,102,241,0.35);--emerald-bg:rgba(16,185,129,0.12);--emerald-line:rgba(16,185,129,0.40);--rose-bg:rgba(225,29,72,0.10);--shadow-card:0 8px 28px rgba(0,0,0,0.08);--shadow-menu:0 12px 28px rgba(0,0,0,0.12)}:root[data-theme=light] .btn.indigo{color:#fff}:root[data-theme=light] .btn.primary{background:#0A0A0A;color:#fff;border-color:#0A0A0A}:root[data-theme=light] .btn.primary:hover{background:#18181B;color:#fff}:root[data-theme=light] ::-webkit-scrollbar-thumb{background:var(--line-2);border-color:var(--bg)}:root[data-theme=light] .copilot-draft .text{color:#4F46E5}.settings-menu{position:fixed;left:60px;bottom:12px;z-index:80;width:280px;max-height:calc(100vh - 24px);overflow-y:auto;background:var(--surface-1);border:1px solid var(--line-2);border-radius:var(--r-md);box-shadow:var(--shadow-menu);padding:6px;animation:settingsIn .15s ease}@keyframes settingsIn{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}.settings-menu .group-label{font-family:var(--font-mono);font-size:11px;letter-spacing:.14em;text-transform:uppercase;color:var(--ink-4);padding:8px 10px 4px}.settings-menu .opt{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:var(--r-sm);font-size:13.5px;color:var(--ink-2);cursor:pointer;transition:background .12s}.settings-menu .opt:hover{background:var(--surface-2);color:var(--ink)}.settings-menu .opt.active{background:var(--surface-3);color:var(--ink)}.settings-menu .opt .check{margin-left:auto;color:var(--indigo);opacity:0}.settings-menu .opt.active .check{opacity:1}.settings-menu .sep{height:1px;background:var(--line);margin:4px 0}.settings-tabs{display:flex;gap:2px;padding:4px 4px 8px;border-bottom:1px solid var(--line);margin:-2px -2px 6px}.settings-tabs button{flex:1;background:transparent;border:0;padding:6px 8px;font-family:var(--font-sans);font-size:11px;color:var(--ink-4);cursor:pointer;border-radius:var(--r-sm);transition:background .12s,color .12s}.settings-tabs button:hover{color:var(--ink-2);background:var(--surface-2)}.settings-tabs button.active{color:var(--ink);background:var(--surface-3)}.settings-menu .settings-row{display:flex;align-items:center;gap:8px;padding:6px 10px}.settings-menu .settings-row .lab{font-size:12.5px;color:var(--ink-2)}.settings-menu .perm{font-family:var(--font-mono);font-size:11px;letter-spacing:.04em;padding:2px 6px;border-radius:999px;border:1px solid var(--line-2);color:var(--ink-4)}.settings-menu .perm.granted{color:var(--emerald);border-color:var(--emerald-line);background:var(--emerald-bg)}.settings-menu .perm.denied{color:var(--rose);border-color:rgba(225,29,72,.3)}.settings-menu .opt.sound .sound-meta{display:flex;flex-direction:column;gap:1px;flex:1;min-width:0}.settings-menu .opt.sound .sound-meta .name{font-size:13.5px;color:var(--ink)}.settings-menu .opt.sound .sound-meta .d{font-size:11px;color:var(--ink-5);font-family:var(--font-mono);letter-spacing:.03em}.icon-btn.tiny{width:22px;height:22px}.btn.small{padding:3px 8px;font-size:11px}.switch{display:inline-flex;align-items:center;width:28px;height:16px;background:var(--surface-3);border:1px solid var(--line-2);border-radius:999px;transition:background .15s,border-color .15s;position:relative;flex:0 0 auto}.switch .thumb{width:12px;height:12px;border-radius:999px;background:var(--ink-4);position:absolute;top:1px;left:1px;transition:left .15s,background .15s}.switch.on{background:var(--indigo-bg);border-color:var(--indigo-line)}.switch.on .thumb{left:14px;background:var(--indigo)}.slider{-webkit-appearance:none;appearance:none;flex:1;height:4px;background:var(--surface-3);border-radius:999px;outline:none}.slider::-webkit-slider-thumb{-webkit-appearance:none;width:14px;height:14px;border-radius:999px;background:var(--indigo);cursor:pointer;border:2px solid var(--bg)}.slider::-moz-range-thumb{width:14px;height:14px;border-radius:999px;background:var(--indigo);cursor:pointer;border:2px solid var(--bg)}.vol-num{font-family:var(--font-mono);font-size:11px;color:var(--ink-4);width:28px;text-align:right}.alert-stack{position:fixed;right:22px;bottom:22px;z-index:90;display:flex;flex-direction:column;gap:8px;max-width:380px}.new-ticket-alert{display:flex;align-items:center;gap:10px;padding:12px 14px;background:var(--surface-1);border:1px solid var(--indigo-line);border-left:3px solid var(--indigo);border-radius:var(--r-md);box-shadow:var(--shadow-menu);animation:settingsIn .2s ease}.new-ticket-alert .meta{flex:1;min-width:0}.new-ticket-alert .title{font-family:var(--font-serif);font-weight:600;font-size:13.5px;color:var(--ink)}.new-ticket-alert .sub{font-size:12.5px;color:var(--ink-3);margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.new-ticket-alert .ping-dot{width:10px;height:10px;border-radius:999px;background:var(--indigo);flex:0 0 auto;box-shadow:0 0 0 0 rgba(129,140,248,.6);animation:pingPulse 1.4s ease-out infinite}@keyframes pingPulse{0%{box-shadow:0 0 0 0 rgba(129,140,248,.55)}80%,to{box-shadow:0 0 0 12px rgba(129,140,248,0)}}.tag-popover{position:absolute;top:calc(100% + 4px);left:0;background:var(--surface-2);border:1px solid var(--line-2);border-radius:var(--r-sm);padding:4px;z-index:30;box-shadow:var(--shadow-menu);min-width:160px}.tag-popover .opt{display:flex;align-items:center;gap:6px;padding:6px 8px;border-radius:3px;cursor:pointer;font-family:var(--font-mono);font-size:11px;color:var(--ink-3)}.tag-popover .opt:hover{background:var(--surface-3);color:var(--ink)}.tag-popover input{width:100%;background:transparent;border:0;outline:none;padding:6px 8px;font-family:var(--font-mono);font-size:11px;color:var(--ink)}.star{color:var(--ink-5)}.star.on{color:var(--amber)}.scroll-divider{height:1px;background:var(--line);margin:0 -22px 12px}.list-head .row-flex{display:flex;align-items:center;gap:10px}.search-in{display:flex;align-items:center;gap:8px;padding:6px 10px;border:1px solid var(--line);border-radius:var(--r-sm);background:var(--surface-1)}.search-in input{flex:1;background:transparent;border:0;outline:none;color:var(--ink);font-size:12.5px;font-family:var(--font-sans)}.search-in input::placeholder{color:var(--ink-5)}.search-in .kbd{margin-left:auto}.login-card{max-width:420px;margin:120px auto;padding:32px;background:var(--surface-1);border:1px solid var(--line);border-radius:var(--r-sm)}.login-card h1{font-family:var(--font-serif);font-weight:600;font-size:22px;margin:0 0 6px;color:var(--ink)}.login-card p{margin:0 0 24px;color:var(--ink-4)}.login-button{display:block;width:100%;padding:11px 16px;background:#5865f2;color:#fff;border-radius:var(--r-sm);font-weight:600;text-align:center;cursor:pointer}.login-button:hover{background:#4752c4;text-decoration:none}.login-error{background:var(--rose-bg);border:1px solid rgba(225,29,72,.3);color:var(--rose);padding:10px 12px;border-radius:var(--r-sm);margin-bottom:16px;font-size:12.5px}.login-form{display:flex;flex-direction:column;gap:12px}.login-form label{font-size:12.5px;color:var(--ink-4)}.login-form input{width:100%;padding:9px 12px;background:var(--surface-2);border:1px solid var(--line);border-radius:var(--r-sm);color:var(--ink);font-size:13.5px;font-family:inherit}.login-form input:focus{outline:none;border-color:var(--accent);background:var(--surface-1)}.login-form input.code-input{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:18px;letter-spacing:4px;text-align:center}.login-form button[type=submit]{display:block;width:100%;padding:11px 16px;margin-top:8px;background:#5865f2;color:#fff;border:0;border-radius:var(--r-sm);font-weight:600;cursor:pointer;font-size:13.5px}.login-form button[type=submit]:hover{background:#4752c4}.login-form button[type=submit]:disabled{opacity:.6;cursor:wait}.login-link{display:block;margin-top:14px;font-size:12.5px;color:var(--ink-4);text-align:center}.login-recovery-list{margin:12px 0;padding:12px;background:var(--surface-2);border:1px solid var(--line);border-radius:var(--r-sm);font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:13.5px;line-height:1.7}.login-recovery-list code{display:block}.page-header{display:flex;justify-content:space-between;align-items:baseline;margin-bottom:24px;gap:16px}.page-title{font-family:var(--font-serif);font-weight:600;font-size:24px;margin:0 0 6px;letter-spacing:-.02em;color:var(--ink)}.page-subtitle{font-size:12.5px;color:var(--ink-4);margin:0}.section-title{font-family:var(--font-serif);font-weight:600;font-size:15.5px;margin:0;color:var(--ink)}.text-muted{color:var(--ink-4)}.status-pill{display:inline-flex;align-items:center;gap:4px;font-family:var(--font-mono);font-size:11px;letter-spacing:.06em;text-transform:uppercase;padding:2px 6px;border-radius:var(--r-xs);border:1px solid var(--line)}.status-open{border-color:var(--indigo-line);color:var(--indigo);background:var(--indigo-bg)}.status-claimed{border-color:var(--emerald-line);color:var(--emerald);background:var(--emerald-bg)}.status-closed{border-color:var(--line);color:var(--ink-4)}.cat{font-family:var(--font-mono);font-size:11px;color:var(--ink-4)}.modal-backdrop{position:fixed;inset:0;background:rgba(0,0,0,.7);display:flex;align-items:center;justify-content:center;z-index:100;backdrop-filter:blur(6px)}.modal{background:var(--surface-1);border:1px solid var(--line-2);border-radius:var(--r-sm);padding:24px;width:100%;max-width:460px}.modal h3{font-family:var(--font-serif);font-weight:600;margin:0 0 6px;color:var(--ink);font-size:15.5px}.modal p{margin:0 0 16px;color:var(--ink-4);font-size:12.5px}.modal-textarea{width:100%;min-height:80px;background:var(--bg);border:1px solid var(--line);border-radius:var(--r-sm);padding:10px 12px;color:var(--ink);resize:vertical;outline:0;font-family:inherit;font-size:13.5px}.modal-textarea:focus{border-color:var(--line-3)}.modal-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:16px}.actions-row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.actions-err{color:var(--rose);font-size:12.5px}.form-field{margin-bottom:16px;display:flex;flex-direction:column;gap:6px}.form-field label{font-family:var(--font-mono);font-size:11px;letter-spacing:.14em;text-transform:uppercase;color:var(--ink-5)}.text-input,input.text-input,select.text-input{background:var(--surface-1);border:1px solid 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